$18.40 on the wallet, $24.00 due 18 Sep
The next charge will fail at this balance. What follows is a grace window, not an immediate stop — but the client has to add funds, and telling them now is the whole job here. Support cannot credit a wallet; the goodwill credit below is capped and is for an apology, not a top-up.
Wallet
Client wallet · USD
- Owner
- Adam Voss
- Balance
- $18.40
- Next charge
- $24.00 on 18 Sep 2026
- After it
- $-5.60
Goodwill credit
L2 only, capped, audited
- Cap per ticket
- $25.00
- Your cap today
- $100.00
- Used today
- $37.00
- Left today
- $63.00
- The one exception to "money is an escalation". Up to $25.00 per ticket, capped at $100.00 a day, fully audited. Without it every trivial billing apology becomes an admin queue item and the queue stops being read.
- It is an apology, not a refund and not a top-up. Anything larger, anything that is actually owed, and anything the client is disputing goes to an admin — including a second credit on the same ticket.
- L1 agents do not see this control at all. You are L2, so you do.
Transactions
Read-only, and this is the whole of it — no page here adjusts a balance
| When | Reference | What | Amount |
|---|---|---|---|
| 14 Sep 2026 | TX-448120 | Terminal hosting Account 81233 · monthly | −$12.00 |
| 12 Sep 2026 | TX-448004 | Subscription AUR-04 Gold Momentum | −$29.00 |
| 10 Sep 2026 | TX-447880 | Top-up USDT TRC-20 · 2 confirmations | +$60.00 |
| 03 Sep 2026 | TX-447612 | Subscription AUR-07 FX Majors Swing | −$19.00 |
| 31 Aug 2026 | TX-447540 | Terminal hosting Accounts 81204, 81219 · monthly | −$24.00 |