Wallet credit is waiting on an admin
Adam Voss · $29.00 · raised 4h ago under ticket 9104. Nothing has happened to the account yet, and nothing will until an admin decides — so the client should be told it is with someone, not that it is done.
Raised by you3this week
Waiting1on an admin
Declined1with a reason you can read
Your escalations
Waiting first, then newest
| When | What | Subject | Ticket | State | |
|---|---|---|---|---|---|
| 14 Sep 09:42:00 | Wallet credit | Adam Voss · $29.00 | 9104 | Waiting on an admin | |
| 13 Sep 13:42:00 | Close all positions | Account 81288 | 9088 | Approved | |
| 12 Sep 13:42:00 | Resume after a risk trip | Account 81329 | 9071 | Declined |
Why these five
What support cannot do, and why not
This page is not a backlog. It is the deliberate output of support not being able to do five things, and each one is on the list for a reason rather than by omission.
- Wallet credit or refundMoves money. Two people, always — and the goodwill credit below is the only exception.
- Close all positions on an accountRealises somebody’s P&L irreversibly.
- Resume copying after a risk-limit tripThe limit tripped for a reason.
- Disable or re-enable an accountAffects a paying relationship.
- Anything touching product scope, pricing or statusCommercial, not support.
- An approved escalation records a decision. It does not perform the action. Moving the money is still a separate, audited action on the admin panel — so an approval given in a hurry is not the same as money leaving.
- The one thing that does not come here is a goodwill credit up to $25.00. Without that exception every trivial billing apology becomes a queue item, and a queue full of trivia stops being read — which is how the serious ones get missed.