6 of 10 accounts placed this trade
2 skipped for reasons that are not faults, and 2 did not get it for a reason worth answering. That last number is the answer to the ticket — the rest of this page is the evidence for it.
The master event
One event, every outcome beside it
- Sequence
- 884191
- Product
- AUR-04 Gold Momentum
- Master account
- 5021
- What it did
- BUY XAUUSD 2.00 at 3412.55
- Published
- 14 Sep 2026, 10:42:00
- Fanned out to
- 10 accounts across 5 tenants
How to read a trace
Four things it tells you, in order
- This page is why most tickets are short. "The master took a trade and I didn’t get it" is answered by finding the client’s row: it is either here with a reason, or it is not here at all, and those are two completely different answers.
- This crosses tenants, which no other panel does, and it is audited as a cross-tenant read. Accounts are shown by number and tenant code — no names, because answering one client’s question does not require reading another’s identity.
- A dimmed row is not a problem. A subscription with a symbol whitelist, a max age or a paused state is meant to skip, and the trace shows it doing what the client set it to do.
- A failure with a broker reason is the row to take further. If it is margin or a rejected password, the client acts; if it is the same reason on many accounts at once, it is an incident and belongs on Platform health rather than in one ticket.
Every subscriber, side by side
Rows that are not faults are dimmed, so the two that are stand out
| Account | Tenant | Outcome | Lots | Lag |
|---|---|---|---|---|
| 81204 | DHM | Executed | 0.35 | 268 ms |
| 81219 | DHM | Executed | 0.28 | 291 ms |
| 81233 | DHM | Failed Not enough margin | 0.40 | 612 ms |
| 81247 | NSC | Executed | 0.50 | 256 ms |
| 81260 | NSC | Executed | 0.22 | 334 ms |
| 81274 | MFX | Skipped Daily loss limit | — | — |
| 81288 | MFX | Skipped Symbol not allowed | — | — |
| 81301 | BLH | Executed | 0.31 | 288 ms |
| 81315 | BLH | Executed | 0.45 | 302 ms |
| 81329 | CDR | Skipped Too old | — | — |