You are viewing as Adam Voss right now
9 minutes left of 15, under ticket 9104. Adam Voss can see this session on their own Activity page, with your name against it. Every write you attempt is refused by the server, not hidden from you.
Four rules
The most useful tool here, and the most dangerous
- Read-only, refused server-side. Every mutating endpoint rejects an impersonated session. The controls are not hidden — hiding a button is a suggestion, refusing a request is a rule.
- 15 minutes, then it ends by itself. There is no extend. Starting a second session is a second audit row, which is the point.
- A ticket reference is required to start. There is no way to look at somebody’s panel out of curiosity that does not leave your name beside a ticket number.
- The client sees it. Their own Activity page lists the session, who ran it, the ticket and how long it lasted. Tell them before you start — they will find out either way, and being told is very different from discovering it.
Your sessions
Yours only — an agent does not see the team’s
| Started | Client | Ticket | Lasted | State |
|---|---|---|---|---|
| 14 Sep 12:42:00 | Adam Voss | 9104 | 6 min | Live now |
| 13 Sep 11:42:00 | Lena Hoff | 9088 | 15 min | Ended |
| 11 Sep 13:42:00 | Marc Dubois | 9052 | 4 min | Ended |