host-09 is not answering its control API
Terminals on it keep copying — their trade connection is unaffected — but restart and move will not complete for those accounts. Fleet ops have it. If a ticket is about one of these accounts, say it is known and being worked on rather than investigating the account. Affected accounts: 5077, 81233, 81288, 81301. Open since 3h ago.
HubUp41 signals/min
Hosts6 of 9 online2 not answering
Terminals10 of 16 copying3 in trouble
Ack lag p95412 msacross the fleet
How to use this page
Read it before you open the account
- This page is the first thing to look at, before the ticket. Forty agents investigating forty individual accounts during one platform-wide incident is the single worst way a support day goes, and it is entirely preventable by reading one strip.
- Every figure here is the same one the admin panel shows. Support and admin disagreeing about whether the platform is up is worse than neither of them knowing.
- Nothing on this page is a control. Support reads fleet state and changes none of it — hosts, terminals and kill switches are all on the admin panel, and not because a button is hidden here.